01. Nature of the service
Tarot readings are offered for reflection on current circumstances, patterns and possible directions. They describe possibilities and current tendencies and do not guarantee that any event, relationship or outcome will occur.
A reading is a space to consider your question and explore another perspective. It does not replace qualified medical, legal, psychological, financial or other professional advice.
02. Age requirements
Services are available only to clients aged 18 or older. You must confirm your age when booking.
03. Reading boundaries
I do not offer readings that diagnose, determine or predict:
- Illness, treatment or medication choices, or substitutes for medical advice.
- Pregnancy, a baby’s health or death.
- Legal case outcomes or professional legal advice.
- Investments, gambling outcomes, lottery numbers or specific financial instructions.
- A third party’s private facts, whereabouts or activities through surveillance or monitoring.
- Guaranteed reconciliation, marriage, admission, employment, winnings or exact dates.
I also do not repeatedly draw on the same question within a short period. If a question falls outside these boundaries, we can discuss a more suitable way to frame it.
If there is immediate danger or a medical emergency in Australia, call 000. Seek appropriate professional support for serious psychological distress rather than waiting for a tarot reply.
04. Your responsibility
Please provide truthful, relevant context and only the information needed for your reading. You remain responsible for your own decisions and actions.
Use the reading as a starting point for reflection. Seek qualified professional advice where appropriate.
05. Booking & payment
Readings are priced in Australian dollars (AUD). We will confirm your selected reading, question or theme, scope, format, delivery timing and price before you pay.
To secure your reading, payment is kindly requested in advance. The agreed price is payable in full before the reading begins. Payment instructions are shared after the details are confirmed.
Clarification is for explaining the original reading. A new person, question or time period is a new enquiry and may require a separate booking. Where a timed service includes clarifying cards, its agreed scope and duration apply.
06. Cancellations, rescheduling & refunds
Scheduled video readings
- You may reschedule once without charge by giving at least 24 hours’ notice.
- For cancellations with less than 24 hours’ notice, or a missed appointment, a change-of-mind refund is not generally provided, subject to your rights under Australian Consumer Law.
- Arriving late does not automatically extend the appointment. If you are more than 15 minutes late without making contact, the appointment may be treated as missed.
Readings delivered after booking
You may cancel an asynchronous order before I begin drawing cards and preparing your reading. Once that work has begun, change-of-mind refunds are not provided, subject to your rights under Australian Consumer Law.
If I cannot provide your reading
If I cannot provide the service you purchased, you may choose to reschedule or receive a full refund.
Your consumer rights remain protected. Nothing in these terms excludes, restricts or replaces your rights under Australian Consumer Law. If a service is not supplied as described, or the law requires a remedy, those rights apply regardless of the change-of-mind policy above.
07. Refusing or ending a reading
I may refuse requests that are outside the service scope, threatening, harassing, discriminatory, fraudulent or unsuitable for tarot.
If I refuse a paid request before the service begins, I will refund the payment for that service. If abuse, threats or persistent boundary-crossing occur during a video reading, I may end the session. Any remedy will take account of the service already provided and applicable law.
08. Privacy
- I collect only the information needed for booking, payment, the reading and necessary follow-up.
- I do not ask you to send identity document numbers, bank details, your full home address or medical records.
- Your information is not sold or used for unrelated marketing.
- Your question, cards, feedback and identifying information will not be published without separate permission.
- Permission for private learning or review is separate from permission to publish a testimonial. Giving feedback does not automatically authorise its publication.
- You may request correction or deletion of reading information that no longer needs to be kept. Information required for legal or payment-record purposes may need to be retained.
- Business and tax records are kept separately from reading notes.
The website enquiry form sends the information you enter to my email through FormSubmit. Please include only relevant context and avoid sending sensitive documents through the form.
For a privacy request, email cynthiaweng22@gmail.com.
09. Personal content & recording
You may keep your personal reading and summary for your own use. A recording of a video session must not be publicly shared, sold or edited for publication without both parties’ written agreement.
I will not record a video session without your explicit consent in advance.
10. Questions about these terms?
If anything is unclear, please ask before booking or paying. Contact Koala at cynthiaweng22@gmail.com.
[ Send an enquiry ]